Is one person clearly responsible for coordinating each employee offboarding?
A nominated owner should coordinate management, HR, payroll, IT, access removal, device recovery and final confirmation.
Review your employee offboarding process across accounts, applications, devices, business data, physical access and operational handover.
A nominated owner should coordinate management, HR, payroll, IT, access removal, device recovery and final confirmation.
Advance notice allows account access, devices, business data and responsibilities to be reviewed before departure.
Access removal should be aligned with the approved departure time, particularly for sensitive or involuntary departures.
Microsoft 365, Google Workspace and other primary accounts should be disabled promptly when employment ends.
Disabling an account alone may not immediately end existing sessions on browsers, phones or applications.
Personal phones, authenticator applications, security keys and recovery methods should be removed from business accounts.
Global administrator, local administrator and other elevated permissions should be removed before or at departure.
This may include CRM, accounting, payroll, project management, marketing, cloud storage and industry platforms.
Former employees should no longer be able to connect remotely to business systems or devices.
Shared supplier portals, social media accounts, service accounts and legacy systems may require password rotation.
The business should confirm all issued equipment has been recovered and recorded.
Managed devices should support remote action when equipment is lost, delayed or not returned.
Business email, files, applications and managed work profiles should be removed without affecting unrelated personal data.
The business should decide whether to retain, delegate, archive, forward or convert the mailbox based on operational and legal needs.
OneDrive, Google Drive, SharePoint and other business files should be transferred to an appropriate manager or owner.
Customer information, project records, approvals and other business data may need to be retained after the employee leaves.
Distribution groups, security groups, SharePoint sites, Teams channels and shared drives should be reviewed.
The employee may have access to client, supplier or partner systems that must also be removed.
Physical access should be included in the same offboarding process as digital access.
Open tasks, customer responsibilities, supplier contacts, passwords and operational knowledge should be transferred.
Relevant people should know who will take over responsibilities and where future communication should be directed.
The process should include a final review confirming access removal, device return, data transfer and operational handover.
The business should retain evidence of actions completed, dates, responsible people and any outstanding items.
Please answer all questions to calculate your offboarding score.