Privacy Policy

Our commitment to privacy

At ArchZen Pty Ltd, protecting privacy and safeguarding information is fundamental to the way we do business.

Where applicable, we aim to handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Privacy and security form an integral part of our service delivery and business operations.

Information we collect

Depending on how you interact with ArchZen, we may collect personal, technical and service-related information.

• Name, company, job title, business email address, phone number, business address and billing details.
• IP address, browser, device, operating system, pages visited, referral source, cookies and website session information.
• Support requests, project documentation, cloud or tenant information, network details, device inventory and security logs where required to deliver services.

How we collect information

We may collect information directly from you, automatically through our website, or during the delivery of services.

• Contact forms, quotation requests, meetings, consultations and support requests.
• Client onboarding, service agreements, project delivery and managed services.
• Newsletters, cookies, website analytics and service platforms.

How we use your information

• Respond to enquiries and prepare quotations or proposals.
• Deliver managed IT, cybersecurity, cloud, AI, automation and consulting services.
• Provide technical support, manage accounts, process payments and deliver projects.
• Improve our website, services, security and customer experience.
• Send service notices, educational content and business updates where permitted.
• Meet contractual, regulatory and legal obligations.

AI services

ArchZen provides artificial intelligence and business automation services. Where AI is used, it may assist our consultants, improve efficiency and support service delivery.

We maintain human oversight for business-critical work and do not intentionally use confidential client information to train public AI models. Important AI-generated outputs should be reviewed before they are relied upon.

Cookies and website analytics

Our website may use cookies and similar technologies to improve functionality, remember preferences, analyse traffic, measure performance and improve the user experience.

Most browsers allow you to manage or disable cookies. Disabling cookies may affect some website functionality.

Marketing communications

From time to time, we may send business updates, cybersecurity alerts, educational articles, technology insights, service announcements or event invitations.

You can unsubscribe using the link in the communication or by contacting us directly. We aim to honour unsubscribe requests promptly.

Sharing your information

We do not sell or rent personal information. We may share information with trusted providers where this is necessary to operate our business or deliver services.

• Cloud, identity, productivity, security, backup, payment, hosting and communication providers.
• Professional advisers and service partners where reasonably required.
• Government, regulatory or law-enforcement bodies where disclosure is required by law.

International data transfers

Some technology providers operate globally. Information may therefore be processed or stored outside Australia.

Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place, taking into account the service, provider and information involved.

Data security

We implement administrative, technical and physical safeguards designed to reduce the risk of unauthorised access, disclosure, alteration or destruction.

• Multi-factor authentication and role-based access controls.
• Encryption where appropriate and secure cloud infrastructure.
• Endpoint protection, patch management, monitoring and secure remote access.
• Backup arrangements and staff security awareness.

Data retention

We retain information for as long as reasonably necessary to deliver services, meet legal obligations, resolve disputes, maintain business records and support ongoing client relationships.

When information is no longer required, it is securely deleted or destroyed where reasonably practicable.

Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or outdated.

We may require reasonable identity verification before processing a request.

Third-party websites

Our website may contain links to third-party websites. These websites operate independently of ArchZen, and we are not responsible for their privacy practices, content or availability.

Children’s privacy

Our services are intended for businesses and people aged 18 years or older. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy to reflect changes in legislation, technology, industry standards, business operations or service offerings. The latest version will be published on our website.

Contact us

For privacy questions, access or correction requests, or other privacy-related enquiries, contact ArchZen Pty Ltd at privacy@archzen.com.au.